To avoid this happening, it is extremely important to follow our measurement instructions carefully. Please do not hesitate to contact us in advance if you have any questions or uncertainties, we will be happy to help you!

Excellent results have always been achieved this way. If you still feel that your product does not fit properly, we are always ready to work with you on a solution.

In this case, please contact us using our contact form.

Unfortunately, we cannot offer exchanges or refunds for our personalized custom-made items.

All other products can be returned to us within 14 days without giving any reason.

You will be responsible for the return shipping costs. You will receive a full refund once we receive your shipment.

• As soon as we receive your order, we will do our best to ensure that your order is on its way to you as quickly as possible. You can expect the following times for the production of the individual categories:

• Collar: 3-5 working days
• Leash: 3-5 working days
• Set: 4-6 working days
• Seat belt: 2-4 working days
• Trailer: 1-2 working days

This depends entirely on which country your order is allowed to travel to. In summary, you can expect the following shipping times:

• Within Germany (excluding accesories): 1-2 working days
• Within Germany (accesories): 3-5 working days
• Within EU (European Union): 2-8 working days
• International: 5-14 working days

You will receive a tracking link so that you are always informed about the progress of your delivery. Our accesories are excluded from this.

Yes! Even though our products were created with the idea of ​​protecting dogs from theft, we have already been able to make numerous cats happy.

Our holders are made of silicone and are therefore unfortunately not waterproof.

We currently only work with the GPS tracker holders for the Apple AirTag.